cellebrite ume 24 manual

Designed to meet the demands of tomorrow’s phones, Cellebrite TOUCH is a powerful, fast and easy-to-useThese include: Phone-to-Phone content transfer, backup andCellebrite TOUCH facilitates the transfer of personal data from onePersonal content, including contacts, images, SMS messages, video andCellebrite TOUCH User ManualBacked-up personal content, including contacts, images, SMS messages,Personal content including contacts, images, SMS messages, video andCellebrite’s integrated Diagnostic solution uses an intuitive GUI to guideThis comprehensive toolChapter 1: IntroductionWith Cellebrite TOUCH, retailers can offer delivery and side-loading ofCellebrite now offers mobile retailers a major opportunity to dramaticallyBuy-Back program changes the dynamic of phone trade-ins, giving the salesCellebrite TOUCH User ManualTop view. Bottom view. Tablet topStatus indicators. Led indicator - view the battery status. Navigation keys. Stylus - Store the stylus pointing device. Cellebrite TOUCH User Manual. Chapter 1: Introduction. Left (Source) panel. Right (Target) panel. Left panel features. Right panel features. USB port - attach the source phone or. USB mass storage device. RJ-45 port-attach source phone via. RJ-45 connection. Power Jack - connect the power supply. USB port - attach target phone or USB massVGA - attach an external monitor. RJ-45 port-attach target phone via RJ-45 connection. Headphone Jack - attach externalCellebrite TOUCH User ManualFront panel. Rear panel. Front panel. Rear panel. TOUCH screen - lift and close the display. To open the monitor, lift it gently from the back of the tablet. Reset - reset the tablet. USB ports - for external USB devices. SD reader - read or writes to SD cards. Ethernet Port - connect to a network or theKensington Lock - anchor the device.Chapter 1: IntroductionYour Cellebrite TOUCH kit comes in a carrying case. In addition to this user guide, the Cellebrite TOUCH kit includes. Cellebrite TOUCH tablet. Cable kit.

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User ManualSuch information is supplied solely for theThe specifications on which they areCorporate and individual names and data used inCopyright 2014 Cellebrite Ltd. All rights reserved. FCC Compliancy. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:Cellebrite TOUCH User ManualIssue Date: Jun 15, 2014. Revision record:Cellebrite TOUCH User’s Manual. Version. Pub. Rev. Date. Update DescriptionFirst documented version. CellebriteNew Diagnostics and Install features. Eyal KleinNew T.B.R to cloud feature. Eyal KleinNew Buy-Back feature. Eyal KleinNew BIOS, New template. Eyal KleinAdded Wipe, New diagnostics flow and dashboard. Eyal KleinAdded store agent id, improved Autodetect flow. Eyal KleinReplace Micro SIM Adapter to Multi SIM Adapter. Eyal KleinUpdated transfer flow and settings screens. Eyal KleinNew Search model feature, Time estimates, SelfEyal Klein. Cellebrite TOUCH User Manual. USB, Ethernet and target and source connectors should be connected only to CE approved devices. Make sure that all external connections to other devices (except for the power adapter) are only indoor and SELV (safety extra low voltage, does not exceed 42.4 V peak or 60 V DC). Cellebrite TOUCH User ManualTable of Contents. Chapter 1: Introduction. 1Chapter 2: Getting Started. 10Cellebrite TOUCH User ManualChapter 6: Cellebrite Diagnostics. 44Chapter 7: Cellebrite Buy-Back. 52Chapter 8: Settings. 55Chapter 4: Content Wipe. 38Chapter 5: Cellebrite Apploader. 41Cellebrite TOUCH User ManualAppendix B: System Recovery. 70Cellebrite TOUCH User Manual. Chapter 1: Introduction. Chapter 1: Introduction.

Cellebrite TOUCH is designed to enter into sleep mode after a given idle duration (default 20min) to reduce powerTo wake-up the device, press any of the navigation key buttons on top ofCellebrite TOUCH User ManualThe Cellebrite TOUCH main screen includes icons for the Transfer, Backup,Additional services are available depending on theTransfer - Use this option to perform a phone-to-phone transfer of data from one mobile phone or SIM cardFor more information see 3.2 Phone to phone content transfer onBackup - Use this option to back up data from a mobile phone or a SIM card to a USB mass storage device orRestore - Use this option to restore data to a mobile phone or a SIM card from a USB mass storage device orWipe - Use this option to erase customer’s private data from a mobile phone before trading the phone orFor more information see 4.2 Wiping phone content on page 39. Apploader (Optional) - Use this option to install mobile applications and content such as video, music andFor more information see 5.2 Installing content on page 42.Chapter 2: Getting Started. Diagnostics (Optional) - Use this option to run diagnostic tests on a faulty phone. For more information see. Chapter 6: Cellebrite Diagnostics on page 44. Buy-Back (Optional) - Use this option to offer a trade-in for an old phone. For more information see Chapter 7: Cellebrite Buy-Back on page 52.The toolbar at the top of the screen provides quick access to global features. Wireless - The Wireless indicator displays the wireless network signal strength. Keyboard - Use the Keyboard button to open the virtual keyboard. Home - Select the Home button to return to the main screen. Settings - Use the Settings button to configure default settings for the application. Exit - Use the Exit button to close the application. Battery - The battery indicator displays the battery charging status. Cellebrite TOUCH User ManualThere are three available virtual keyboards: QWERTY, AZERTY, and numerical. Numerical keyboard.

Multi SIMPower supply. CleaningFor your safety and that of your equipment, follow these rules for handling and cleaning your Cellebrite TOUCH device. Keep these instructions handy for reference by you and others. Incorrect storage or use of your device may void theCellebrite TOUCH User ManualSet up your device on a stable work surface that allows adequate air circulation under and around the device. When operating your device, lift and open the monitor to reveal the air circulating grills. Do not block the air circulating grills of the device. Do not store a running device inside a poorly ventilated space such as a drawer or a cabinet.To prevent the possibility of damage to the screen, follow these guidelines. Use the stylus pointing device or your finger to tap the screen gently. Do not use a pen, a pencil or any other sharp devices on the screen.When connecting a phone to the device, make sure that. The connector matches the port. The port is free of debris. You positioned the connector correctly in relation to the port.Chapter 1: IntroductionThe Cellebrite TOUCH device contains a standard Kensington lock port forIn addition, the power switch also acts as a lock to prevent accidentalCellebrite TOUCH User ManualChapter 2: Getting StartedSlide the power switch towards you. When the device is powered on, the Power indicator will be lit. After fewChapter 2: Getting StartedSelect Exit from the Toolbar to close the Cellebrite TOUCH application, and use the Windows Start menu to restart or turn off the computer. Or. Slide and hold the power switch towards you.

If the phone supports Bluetooth connectivity, a buttonChapter 2: Getting StartedIf you used this type of phone as source or target phone, you can selectThe Recently Used screen appears:If you have created a custom list of commonly used phones, a Custom ListSee section 8.2.2 Create custom phoneThe Custom list screen appears:Cellebrite TOUCH User ManualIf you are using a Mobile Retail Chain version of the Cellebrite TOUCH, the. Select Operator screen will be displayed, allowing you to select anSelect the desired operator in order to list only the vendors that areOr. Tap the All Models button to list all of the vendors. The Select Vendor screen is displayed.Chapter 2: Getting StartedCellebrite recommends using cable connectivity for higher transfer rate,Phone device, or if you can’t find the right cable, tap the Switch to. Bluetooth button in the waiting for device screen to use BluetoothPhone device you will be instructed to use Bluetooth to transfer the phoneCellebrite TOUCH displays a “Discovering Phones” message while itBluetooth, by turning Bluetooth capabilities on.Cellebrite TOUCH instructs you to enter a pin code in the BluetoothCellebrite TOUCH User ManualCellebrite TOUCH is a professional, stand-alone phone memory transfer and backup solution that transfers all forms ofCellebrite TOUCH content transfer features include. Phone to phone data transfer. Phone data backup. Phone data restore. Transfer time varies according to the selected data types. Large multimedia files may impact transferDo not disconnect the phone during the Transfer, Backup or Restore process. Once started, the processUse the Transfer option to transfer Phonebook contacts, SMS and MMS messages, Emails, Pictures, Audio and Video. Select the sourceSelect theAttach sourceSelect whichTransferTo transfer phone content:If the Cellebrite TOUCH version you use supports the Enabled store-agent ID feature, the Select Store. Agent screen will be displayed. Enter your Store Agent ID and tap OK.

QWERTY keyboard. Alphabetical keyboard. Open or close the virtual keyboard. To open the virtual keyboard, select Keyboard from the Toolbar menu. To close the virtual keyboard press the red X next to the keyboard. Switch to the numeric keyboardWhen the numericSwitch to the alphabetic keyboard. To open the alphabetic keyboards, tap the abc key at the bottom left of the keyboard. Toggle between the QWERTY and alphabetical keyboards.Chapter 2: Getting StartedWhen selecting a menu option from Cellebrite TOUCH main screen, you will be guided to select the Source, Target orSelecting a phoneIf the Cellebrite TOUCH version you use supports the EnabledEnter your Store Agent ID and tap OK. If you are using a Mobile Retail Chain version of the Cellebrite. TOUCH, the select operator screen will be displayed as describedThe Search Model screen appears. Cellebrite TOUCH User ManualIf the phone is recognized, the Handset auto-detected successfullyThe Cellebrite TOUCH automatically detects Smartphones with. Android, iOS, Windows Phone and BB10 operating systems. However. In case the phone was not recognized use one of the followingRecently Used - use the Recently Used button to select a phoneRecently used on page 19. Custom list - use the Custom list button to select a phone modelChapter 2: Getting StartedSelect the desired vendor from the list.Select the desired model from the list.Select network - If the same phone model can be used for both GSMThe Waiting for Device screen appears. Cellebrite TOUCH User ManualOr. Click on Switch to Bluetooth connectivity and follow the instructionsConnection instructions for late phone models include HTMLIn this release (2.4), the new help screens will be displayed in. English for all of the versions of Apple Iphone and the top 60. Android Smartphones. The “Old” help screens will be displayed when working in a different language or phone.

Select content. Backup. To backup content from a SIM card:If the Cellebrite TOUCH version you use supports the Enabled store-agent ID feature, the Select Store. Agent screen will be displayed. Enter your Store Agent ID and tap OK. The Search Model screen is displayed.The Waiting for Device screen appears.Cellebrite TOUCH User ManualSelect SIM as target. Select content. Attach andAttach target. Restore. To restore content to a SIM card:If the Cellebrite TOUCH version you use supports the Enabled store-agent ID feature, the Select Store. Agent screen will be displayed. Enter your Store Agent ID and tap OK. The Search Model screen is displayed.The Select Content Types screen is displayed.Waiting for Removable Drive screen appears.The Waiting for Device screen appears.TOUCH copies all the selected content from the backup folder (source drive) to the target SIM. When the restoreCellebrite TOUCH User ManualChapter 4: Content WipeCellebrite TOUCH enables secure logical wipe of personal content such as Phone book, SMS’s, MMS’s, Audio and VideoCellebrite TOUCH Content Wipe module (licensed separately), is the perfect solution for deleting personal contentContent Wipe can be activated in the following scenarios. As a standalone operation upon a return of a rental or replacement phone. At the end of a Buyback operation prior to handing the phone to the broker. At the end of a Diagnostics operation prior to handing the phone to the repair lab. At the end of a Transfer operation upon a customer request.Chapter 4: Content WipeSelect source phone. Attach source phone. Wipe content. Cellebrite TOUCH Content Wipe erases all data and content from the phone. We strongly recommendTo erase personal content from a phone:If the version you use supports the Enabled store-agent ID feature, the Select Store Agent screen will beThe Search Model screen is displayed.

Select and attach the source phone: Use Autodetect or manually select the vendor and model, and attach theFor more information see 2.3 Selecting source and target phones on page 15. Cellebrite TOUCH User ManualClick Finish to return to the main menu. Cellebrite TOUCH User Manual. Chapter 5: Cellebrite Apploader. Chapter 5: Cellebrite ApploaderCellebrite TOUCH Apploader module (licensed separately), is the perfect solution for delivering valuable content andUsing the Cellebrite TOUCH, media content and applications can be downloadedCellebrite TOUCH enables content delivery packs to be updated automatically, allowing for dynamic personalizationContent and Application Delivery offers the following. Promote content by regions, upload content packages. Use auto install for transparent process of content uploading. Replace manufacturer pre-install process. Install carrier applications. Cellebrite TOUCH User ManualSelect and attach target phone. Select content to install. Install content. To install content to a phone:If the Cellebrite TOUCH version you use supports the EnabledEnter your Store Agent ID and tap OK.Cellebrite TOUCH User Manual. Chapter 5: Cellebrite ApploaderThe Cellebrite TOUCH copies all of the selected content to the targetAfter a few seconds the phone will receive an SMS messageFinish installation: Follow the instructions on the Cellebrite TOUCHCellebrite TOUCH User ManualChapter 6: Cellebrite DiagnosticsCellebrite’s sophisticated Diagnostic solution (licensed separately), is an easy-to-use, comprehensive system, whichThis substantially reduces the need toCellebrite’s Diagnostics customizable procedure flow was designed to use modular building blocks from the followingThe diagnostics core procedures cannot be customized.The diagnostics policies procedures can be customized.The diagnostics integration procedures can be customized.

If you are using a Mobile Retail Chain version of the Cellebrite. TOUCH, the Select Operator screen will be displayed as describedCellebrite TOUCH User ManualThe Select Content Types screen appears. If you need the same cable to connect both source and target phones, use the Connect Later button. To transfer phonebook data from a Windows Phone or if the required cable cannot be used - tap the SwitchTap on a content type button to select it for transfer. The content size and estimated transfer time are calculated andDisk Space displayed below the content type buttons. If the Required Disk Space exceeds the Target Free Disk Space,In this case,Follow the instructions on the screen to complete the contentFor more information see 5.2 InstallingCellebrite TOUCH displays statistics and progress bars as it reads theCellebrite TOUCH User ManualThe Extract in Progress screen reappear displaying statistics andFollow the instructions on theTap Finish to continue.Settings Transfer tab is checked, the following screen appears. Follow the instructions on the screen to complete the Buy-BackOnce started, the transfer process should not be interrupted. Cellebrite TOUCH User ManualCellebrite TOUCH enables you to easily back up content stored on a mobile phone to a USB mass storage device or an. SD card. Select and attach sourceAttach backupSelect content toBackup content. To backup phone content:If the Cellebrite TOUCH version you use supports the Enabled store-agent ID feature, the Select Store. Agent screen will be displayed. Enter your Store Agent ID and tapTo transfer phonebook data from a Windows Phone device or ifThe Waiting for Removable Drive screen is displayed:The Select Content Types screenTap on a content type button to select it for backup. The content size and estimated transfer time are calculated andDisk Space displayed below the content type buttons.

If the Required Disk Space exceeds the Target Free Disk Space,In this case,Cellebrite TOUCH User ManualThe Extract in progress screen reappear displaying statistics andWhen done the Source. Instructions screen appears.Do not disconnect the phone during the backup process! OnceCellebrite TOUCH enables you to easily restore back-up content from a USB mass storage device or an SD card to yourSelect and attach targetSelect content toAttach source drive. Restore content. To restore phone content:If the Cellebrite TOUCH version you use supports the EnabledEnter your Store Agent ID and tap OK.The Select Content Types screen is displayed. Cellebrite TOUCH User ManualFollow the instructions on the screen to complete the contentFor more information see 5.2 Installing. The Waiting for Removable Drive screen is displayed.When done, the Restore SummaryCellebrite TOUCH User Manual. Cellebrite TOUCH enables you to easily transfer backup and restore back-up SIM content.To use the Cellebrite TOUCH built-in SIM card reader, verify that the angled edge of the SIM card is on the right, withTo transfer data to and from a Micro or a Nano SIM use the Multi SIM adapter provided in the Cellebrite TOUCH kit. Cellebrite TOUCH User ManualSelect SIM as source andSelect contentTo transfer SIM content:If the Cellebrite TOUCH version you use supports the EnabledEnter your Store Agent ID and tap OK. The Search Model screen is displayed.Cellebrite TOUCH built-in SIM card reader. Content Types screen appears. Cellebrite TOUCH User ManualCellebrite TOUCH displays statistics and progress bars as it reads theIf the SIM is protected with a PIN, you will need to enter the. PIN during the transfer process.Target Phone screen appears. Insert the target SIM card into the. Cellebrite TOUCH displays statistics and progress bars as it writes theWhen the transfer process is complete, the Transfer Summary screenCellebrite TOUCH User ManualSelect and attach SIM source. Select and attach. USB target.

Chapter 6: Cellebrite DiagnosticsCellebrite TOUCH Diagnostic test and repair procedures list varies according to the selected target phone. NewDiagnostic test and repair procedures include. Phone settings check. Network coverage, 3G, 2G, LTE, wireless (Wi-Fi and BT) and wired (USB) communication channels connectivityLoudspeaker, Gravity sensor, Gyroscope sensor, Accelerometer sensor, Proximity sensor screen, camera, touchBattery health test: Provides operators with a rapid battery analyzer tool for a broad range of rechargeable cellCompare test results to gold values. Triage to identify No Fault Found (NFF) Vs “send to repair center” (identify software or hardware issue). Preferred Roaming List (PRL) setting for CDMA phones: Enables the agents in the POS to set a preferred roaming providers list. On store refurbishing, hard-reset, restore manufacture setting etc.On site Firmware Updating (Flashing): In-store phone firmware updates. Cellebrite TOUCH User ManualCellebrite diagnostic procedure flow and instructions might vary depending on the customer specifications (forA typical diagnostics procedure flow may include the following building blocks. Diagnostics Core - Offer repair solution. Diagnostics Core - Perform repair solution and retest automatic tests. Diagnostics Core - Perform repair solution and retest automatic and targeted tests. The following section describes a sample diagnostics session. The procedure might vary depending on the retailer’sChapter 6: Cellebrite DiagnosticsSelect and attach target phone. Run Auto diagnostic test. The following section describes a sample diagnostics session. The procedure might vary depending on the Retailer’sTo perform diagnostics tests (sample):If the Cellebrite TOUCH version you use supports the EnabledThe Search Model screen appearsCellebrite TOUCH User ManualTap Yes to book repair and exit diagnostics, or No to continue. TheAt the end of the uploadDiagnostics screen is displayed on the phone screen.

Cellebrite TOUCH checks if the phone under warranty. According toThe Root Test screen will appear.According to the company warrant policy tap OK to continue or CancelDashboard screen appears. Auto test take up to two minutes. Auto test includes phone dialing and outgoing calls test procedure.Chapter 6: Cellebrite DiagnosticsPhone malfunctions are markedTap on Details for more information.At the end of the repair procedure, the automatic test procedure isIf the originalCellebrite TOUCH User ManualNote: In some cases the targeted test screen will appear without theSome of the diagnostics tests (such as Connectivity test and Power cycling) run automatically and requiresTherefore, no instructions are displayed.Chapter 6: Cellebrite DiagnosticsTap Yes to run the recommended action or No to reject theDuring Flash and Factory reset repair procedures, the Cellebrite. TOUCH automatically backup and restore customer content.Tap the PrintE-mail, type the email address and then tap Continue.Cellebrite TOUCH User ManualChapter 7: Cellebrite Buy-BackCellebrite TOUCH Buy-Back module (licensed separately), enables the sales and service representative to offer theThe offer is activated while the old phone is connected to the. Cellebrite TOUCH, either for upgrading, transferring personal data to a new phone or at the end of a failed diagnosticsThe Buy-Back module offers the following. A user friendly wizard for the phone evaluation and offer process. Integrated diagnostics procedure to check phone condition. Real time buying price for the old phone from a second-hand phone broker’s pricing database. Voucher of the agreed price from the second-hand phone broker. The evaluating questions and price quotes varies from one broker to another.Chapter 7: Cellebrite Buy-BackSelect and attach sourceEvaluate phone. Make an offer. Close the deal. To Offer Buy-Back:Detected Device screen.The Physical.

Condition Evaluation screen appears:Cellebrite TOUCH User ManualThe BuyBack Submit screen appears:The Wipe Phone screen appears.Cellebrite TOUCH User Manual. Chapter 8: Settings. Chapter 8: SettingsThe Cellebrite TOUCH Settings screens enable the user to customize the default settings, perform manual updates,The following sections describe the settings procedures and options according to each settings tab. To open the settings screen:The Settings screen isCellebrite TOUCH User ManualCellebrite TOUCH interface is translated to more than twenty languages. The following procedure describes how toTo interface languageThe Settings screen isThe Select Language dialog boxSettings screen.Cellebrite TOUCH User Manual. Chapter 8: SettingsYou can create a list of commonly used source and target phones to ease the process of selecting phone vendor andTo create a phone custom list:List dialog box appears:Selected phones will be indicated with a checkmark in the bottomProduct upgrades will not impact the custom list settings. Cellebrite TOUCH User ManualCellebrite TOUCH can be used as a Self Service station by the customer. Using password activation the self serviceTo set self service mode:Cellebrite TOUCH User Manual. Chapter 8: SettingsCellebrite TOUCH enables you to customize the transfer options to your needs. Transfer options may vary dependingTo change the transfer options:Enable transaction estimation time: Enables and displays transfer time estimations when selecting content types to transfer. Swap first and last name in phonebook transfer: When transferring phone book replace first and lastInstall content after transfer or restore: Offer side load during transfer and restore procedures. Propose BuyBack after Transfer: Offer Buy-back at the end of a Transfer procedure.

Cellebrite TOUCH User ManualCellebrite TOUCH automatically reports the transactions to the Cellebrite Data Analytics (CDA) on a predefinedTo perform a manual transactions report:The Settings screen appears:According to the customer specifications, each transaction can be. To add a store agent ID to the transaction report:The following screen. Cellebrite TOUCH User Manual. Chapter 8: SettingsTo erase the store agent ID list:Cellebrite TOUCH User ManualCellebrite continuously updates its software, providing support for new phones by the various phone vendors. TheYou can upgrade your Cellebrite TOUCH by using either of the following two methods. Automatically - Connect the Cellebrite TOUCH device to your network via the Ethernet port on the back panelCellebrite TOUCH will automatically check the Cellebrite website for updates. Manually - by downloading the upgrade directly from a server, or downloading to an external drive and installing it from there. NOTE: If the update fails, check to make sure that your network connection is working properly.Chapter 8: SettingsTo perform a software update:The Settings is displayed.Tap Server to install the software update from the server. Or. Download the software update file on a USB mass storage device,Package.When done, the device will restartCellebrite TOUCH User ManualWhen using the Cellebrite TOUCH for the first time or following a system recovery, you need to get the operatingTo install a licenseCellebrite TOUCH automatically checks for content updates on a predefined schedule. However you can perform aTo perform content updatesThe followingCellebrite TOUCH User Manual. Chapter 8: SettingsTo enable Wi-Fi and Bluetooth connectivity:Bluetooth connectivity.

To select a Wi-Fi networkThe Settings screen isCellebrite TOUCH User ManualThe Application Logs are used to save operating information onto a set of files that can be used by Cellebrite supportTo save application log filesWhen done, theUSB mass storage device and send the log files via Email to CellebriteCellebrite TOUCH User Manual. Chapter 8: SettingsThe Transaction Logs are used to save detailed information of one transaction onto a set of files that can be used by. Cellebrite support personal to troubleshoot a suspected faulty transaction (Transfer, Backup, Restore, etc.). The. Transaction log must be activated prior to performing the transaction. To save transaction log filesThe Support Logs. Activated screen appears.Tap OK to approve the activation and returnWhen done, remove the USB mass storage device and send the log filesCellebrite TOUCH User ManualThe following screenCellebrite TOUCH User Manual. Appendix A: Data Access Application. Appendix A: Data Access Application. When transferring data from or to legacy Smartphones and Tablets, you may be instructed to manually upload a clientDuring this process, Cellebrite TOUCH will always guide you withTo upload client application manually:During the client upload, you will need to select “PC Suite” before continuing.The exact menu path appears on the touch screen, for reference.You can identify it by theTo do this, use the phone’s application manager. Cellebrite TOUCH User ManualAppendix B: System Recovery. The Cellebrite TOUCH built in recovery feature, provides the users with the ability to quickly and simply recover theTo recover the system:When the loading isThe Recovery in Progress screen appears. The recovery process takes about 10 minutes - Do not disconnect theNote the doted progress bar indicating that the system is workingWhen done, the system displays the message “Restore complete.